jbajie's Privacy Policy —
Your information is safe with us
We take your personal information very seriously. This policy explains how jbajie collects, uses, and protects your information.
1. Introduction and Scope
jbajie ("we", "our", or "platform") has prepared this privacy policy so that our users ("you" or "user") can understand how we collect their personal information, for what purposes we use it, and how we keep it protected.
Scope of Policy
This privacy policy applies to the jbajie.cam website and all services under it. When you visit our website, create an account, or use any of our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
Age Restriction
jbajie's services are for persons aged 21 or older only. We do not knowingly collect personal information from minors. If we become aware that we hold information belonging to a minor, it will be deleted immediately.
2. What Information We Collect
We collect certain necessary information to provide you with the best quality service. Details are described below.
Personal Identification Information
At the time of account registration, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (when identity verification is required)
- Permanent address
Financial Information
To process transactions, we collect information related to your payment methods, such as bKash, Nagad, Rocket, or Upay account numbers and bank account details. We never store your full PIN or password.
Technical and Browsing Information
When you visit our site, the following information may be collected automatically:
- IP address and device type
- Browser and operating system information
- Pages visited and time spent
- Data collected from cookies and similar tracking technologies
- Referral URL (the site you came from)
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store your gaming history, bet amounts, win and loss records, and session duration.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identification Information | Account management and identity verification | While account is active + 5 years |
| Financial Information | Transaction processing and fraud prevention | 7 years from transaction date |
| Technical Information | Security and service improvement | 12 months |
| Gaming History | Responsible gaming and dispute resolution | 3 years after account closure |
| Communication Records | Customer service and complaint resolution | 2 years after last contact |
3. Purposes of Using Your Information
jbajie uses your information only for specific and legitimate purposes. We never sell your information to third parties without your permission.
Service Operation
Your information is used to create and manage your account, verify logins, process payments (deposits and withdrawals), and provide gaming features.
Security and Fraud Prevention
We analyze your information to ensure account security, detect suspicious activity, and prevent money laundering.
Customer Service
Our 24/7 live chat support team may access your information to resolve your issues and answer your questions.
Service Improvement
Analytical data is used to improve user experience, add new games or features, and enhance platform performance.
Notifications and Promotions
With your consent, we may notify you by email or chat about bonus offers, competitions, and important updates. This consent can be withdrawn at any time.
Legal Obligations
Information may be used to comply with applicable laws and regulations, and where required by order of a court or regulatory authority.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies that help improve your browsing experience and ensure service functionality.
Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining login sessions, saving language preferences, and managing security tokens. Without them the website will not work properly.
Analytical Cookies
Analytical cookies are used to find out how many users are visiting which pages, where they spend the most time, and which features are popular. This information is collected and analyzed at an aggregate level — not at the individual level.
Cookie Controls
You can block or delete cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some services to stop working properly. The method for managing cookies differs in each browser — you can find details in the help center for Chrome, Firefox, or Safari.
6. Data Security Measures
jbajie follows industry-standard technology and practices to protect your information. Our security measures are reviewed and improved on a regular basis.
SSL Encryption
All data transmission between you and our servers is protected by SSL/TLS encryption, which prevents third-party access.
Data Encryption
Stored sensitive information such as passwords and financial details is secured with strong encryption algorithms.
Regular Audits
Our security team regularly conducts system audits, identifies vulnerabilities, and resolves them promptly.
Steps in Case of a Data Breach
If a data security breach occurs for any reason, we will take the necessary steps as quickly as possible and notify affected users. We will investigate the incident, take measures to limit the damage, and adopt improved measures to prevent such incidents in the future.
7. Your Rights
You have several important rights over your personal information which we respect and are committed to upholding.
Right to Access Information
You can find out at any time what information we hold about you. Upon receiving a request, we will send you a complete report within 30 days.
Right to Correct Information
If any information we hold about you appears to be incorrect or incomplete, please contact us. We will correct the information as quickly as possible.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, in cases involving legal obligations, ongoing disputes, or fraud investigations, we may be required to retain certain information.
Right to Data Portability
You may request to receive your information in a structured, commonly used format suitable for use elsewhere.
Right to Object to Processing
You may object at any time to your information being used for direct marketing purposes. We will stop the relevant processing immediately upon receiving your objection.
8. Protection of Minors
jbajie is fully committed to ensuring its platform is for persons aged 21 or older only.
Policy on Minor Users
We do not knowingly collect information from any person under 21 years of age. At the time of account registration we request a date of birth and, where necessary, identity documents for age verification. If for any reason information belonging to a minor is found in our system, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please contact us immediately.
9. Changes to the Privacy Policy
We may update this privacy policy from time to time. In the event of changes, we will notify you in a timely manner.
Update Process
If any significant change is made to this policy, we will publish a clear notice on this page and update the "Last Updated" date at the top of the policy. If you continue to use our services after the change, it will be assumed that you have agreed to the new policy.
Providing Notice
For significant changes to the policy, we will send a message to your registered email address and display a visible notification on the platform. You will be given reasonable time before the changes take effect.
10. Contact and Complaint Resolution
If you have any questions, concerns, or complaints about this privacy policy, feel free to contact us.
Contact Methods
Contact us for any matter regarding your information or to learn more about this privacy policy. We aim to respond within 48 hours.
Email: [email protected]
Live Chat: Available 24/7 (in Bengali)
Response Time: Usually within 48 hours
Related Policies
Visit the pages below for more information related to our privacy policy:
- Terms & Conditions — Overall terms for using the service
- Responsible Gaming — Guidelines for safe gaming
- FAQ — Answers to common questions